Hi John,
Thank you for your feedback.
The ProtectMyOrder charge can be removed before proceeding to the checkout but it can be missed. It is coverage and protection for delivery related issues by a third party company. They are there own company that a lot of other retailers are now using.
This charge can be removed at the checkout but it can be easy to miss. We can see you cancelled your order, but are more than happy to refund this charge for future orders.
I apologise for any inconvenience caused. If you need any further assistance please let us know, we will be happy to assist.
Kind regards,
Hollands
Hi John,
Thank you for your feedback.
We are sorry about this. The ProtectMyOrder charge can be removed before proceeding to the checkout but it can be missed. I have now issued a refund for the charge, the funds should be back with you within 2-4 working days depending on your bank.
If you need any further assistance please let us know, we will be happy to assist.
Kind regards,
Hollands
“Proctect from what? Never seen this add on before. I missed it when ordering other wise I would have said no to paying £1.09!
Don't irritate the customer.”
Hi Tom,
Thank you for your feedback.
I am sorry that you are not happy with the charge. This can be removed at the checkout btu it can be missed.
The charge is additional protection from a third party in case of any loss or damage in transit. Lots of retailers are using this company, it isn't something just used by us.
I am more than happy to refund this charge for you, the funds should be back within 2-4 working days.
If you need anything else please let us know.
Kind regards,
Hollands
Hi Helen,
Thank you for your feedback.
I apologis that you were not happy with the Protect My Order charge.
This charge can be removed at the checkout but it can be missed. If you haevn't already please contact our Customer Service Team and we would be happy to refund the charge for you as it wasn't wanted.
Kind regards,
Hollands
“I have no idea why this was added to my initial bill. I was unable to remove it. I have no idea how my order is protected. I haven't seen the benefit of it and I am without my purchased item which is stuck in transit. I have paid for my item but don't have it. Hollands Clothing are being very slow to rectify the issue.”
Hi Maxine,
Thank you for your feedback.
I apologise we hadn't noticed anything in your initial emails regarding your late return about the ProtectMyOrder charge. I have issued a full refund for that charge, the funds should be back with you within 2-4 working days.
We are so sorry again for any inconvenience caused.
Kind regards,
Hollands
