“It's a very pretty urn, but the frog piece that sits on top seems a bit cheap and is held on by command tape, which doesn't work if the frog's feet do not sit evenly on the urn.
-Funeral Director Review”
Hi Karen,
Thank you for your feedback and for taking the time to write a review. I'm glad to hear that you found the urn to be aesthetically pleasing.
However, I'm sorry to learn about your experience with the frog piece. We aim to provide high-quality products, and it seems like we missed the mark in this case. I appreciate your bringing this to our attention.
As we always strive to improve our products and service, I'd like to assure you that your concerns will be forwarded to our product development team for review. I have contacted you personally as we would love to help address this issue, possibly with a replacement or another solution that suits your needs better.
Once again, thank you for your feedback, and please feel free to reach out to us at cs@inthelighturns.com or (800)757-3488. We value your input and hope to turn your satisfactory experience into an exceptional one.
Susan Fraser
