“I picked a beautiful urn from a very wide selection. It is high quality and perfect. Customer service was/is very good, making the experience seamless in a tough time.”
Hi Mary,
I am so sorry about this, this should definitely open, we will be getting a new urn out for you immediately to fix this issue! Thank you for letting us know, we will be in contact with you in regards to this.
Susan Fraser
(800)757-3488
