Hi Ann,
Thank you for taking the time to share your feedback. We are truly sorry for your family's loss. It's always heart-wrenching to hear of such profound sorrow, and our thoughts are with your brother, sister-in-law, and your whole family during this difficult time.
We are deeply touched to know that the urn was a perfect tribute to their baby boy. It is always our goal to create pieces that help honor and remember loved ones in a meaningful and fitting manner. Knowing that we were able to provide a small measure of comfort during this challenging time means a great deal to us.
Please know that we're here for you and your family. If there's anything more we can do for you, don't hesitate to reach out to us. Thank you once again for entrusting us with such an important role in your family's journey.
Susan Fraser
