“Although the urn didn't perform as promised, the company was very understanding, apologetic, and eager to do what it could to make it right. The urn itself was very nice. The artwork and lettering were tastefully done and deserving of a 5-star rating.”
Thank you so much Robert for taking a moment and bringing this matter to our attention. We sincerely apologize for the bad experience you had with Peaceful Pillow® Fern Water Burial Companion Urn and we are sorry that despite our assurance of it being buoyant, the urn sank to the ground. We regret the embarrassment and troubling time it caused for your family and can only imagine how you must have felt. We do take customer feedback very seriously and it would really help us if you could provide us with more details, particularly the nature of the assurance you received on the phone, so that we can make sure such a situation never happens again!
Susan Fraser
cs@inthelighturns.com
1-800-757-3488
