“Threads of red sewing threads all throughout. The ends aren't full, feels like a synthetic blend. When I first used my flat iron on them (with thermal protection spray) the hair left a residue on my flat iron. Honestly this hair reminds me of something I've purchased from Sally's Beauty. The color is good but that's really all I have to say. Really wish I didn't splurge here. :(”
We’re so sorry to hear about your experience, and we really appreciate you sharing your feedback with us. The red sewing threads you noticed are residue from the manufacturing process, and we sincerely apologize for that! These can easily be trimmed away without affecting the integrity of the weft.
As for the residue you mentioned on your flat iron, our extensions are treated with a light silicone coating to help preserve the hair’s shine and softness. This coating can sometimes leave a small amount of residue, especially when styling for the first time. To avoid this, we recommend washing the extensions before you style them for the first time, as it will remove any excess coating.
Additionally, to keep your extensions in the best shape, we suggest using a flat iron at a temperature below 250°F (120°C) and always applying a heat protectant.
Our customer service team has already reached out to you, and we would love to resolve this for you! Please get in touch with us so we can make this right! 😊
“The quality is sub par at best. I bought the extra volume pack and it was super thin you could see through all the weft. I have bought better quality extensions off of Amazon I will never ever buy from here again and nobody else should either it's a scam.”
