“I bought a curly ponytail extension and when I received it (my bad) I did not read the tape that says that can not be returned if it is open. And the piece of hair that comes to try is too small that I could not appreciate it. I was going to return it until I saw the tape so I had to keep it and I don’t like it at all so I guess I lost my money. Again, my bad!”
We truly appreciate your feedback and understand how frustrating this situation must be. Our return policy is designed to ensure that all customers receive brand-new, untouched hair products, which is why we can only accept returns if the security seal remains intact.
The sample piece included in the package is meant to help you check the color and texture before opening the full product. We understand that it may not always provide the full picture, but it allows us to maintain the highest hygiene and quality standards for all our customers.
That said, we don’t want you to feel stuck with a product you’re unhappy with! Please reach out to our customer service team, and we’d love to explore possible solutions for you. 💕
