“Ended up with the wrong color . I contacted customer service via email to get a return shipping label and still haven't gotten a response. I ordered a new pair, while the color was good the quality is awful. It's insanely dry and feels over processed.”
We’re truly sorry to hear that you received the wrong color and are experiencing issues with the quality of your new pair.
We understand how important it is to get everything just right, and we sincerely appreciate your feedback.
We kindly ask you to check your spam folder, as our customer service team responded to both of your emails on the same day we received them. If you still haven’t received our responses, please reach out to us via our chat feature on our website—we’d love to assist you further and make this right for you.
