“I had previously bought one of Jaques Of London's products via Amazon and the puzzle was absolutely beautiful.
As a result of a positive experience via Amazon I decided to purchase directly from Jaques website, and bought this item for our Grandson for Christmas.
The product arrived soon after ordering which was great. The packaging was amazing and great quality, but unfortunately the item inside hadn't been finished off and the transfers on the puzzle were not trimmed properly, hence my 1 star for the products finished state only. I was so disappointed, particularly as my first order through Amazon was just beautiful.
I contacted customer service and provided a selection of photographs to evidence unfinished item. Jemima from customer service was incredibly professional and helpful in being able to resolve this matter very quickly for me, thank you Jemima, your support was very much appreciated.
I would not hesitate to purchase from Jaques in the future and or recommend to family and friends.”
