“Ordered dozens of items / games in November, mainly for younger family Christmas gifts, including new grandsons 1st Christmas and new nephew.
“Jaques” did nothing with my order for two weeks, then created a new order on the 13th December, still plenty of time - you would think! After countless emails, calls and chasing, we received nothing. We gave Jaques a deadline of Monday the 20th of December to deliver, as we were heading South for Christmas, they failed. The games arrived on Wednesday the 22nd December, almost 1 month after ordering!!
Throughout this we have received countless marketing emails, as now on their system, promising faster, even faster deliveries, Christmas messages from the CEO of Jaques blowing the Jaques trumpet about special, family caring business, many generations etc etc. The previous generations may have offered, well must have to survive, the present generation has much to learn about customer service LESS MARKETING and some contactable customer service that accept ownership of problems and accountability for their actions.
“Jaques” you ruined all our plans for special, traditional, hand made, educational fun gifts that we chose at great length, ordered in plenty of time, and have had abysmal customer care throughout , NOTHING delivered before the 20th when we left to Christmas in Windsor.
Thanks!
Do not believe the hype, talk is cheap, service is king.
We will never know about the goods, the toys, so cannot comment. But it does not matter how good ANYTHING is, if you, the company, cannot deliver.
They will be returned, unopened, and the family will never see, let alone enjoy, them now.
What a shame “Jaques”, so many opportunities to sort out and deliver on your promises.”
