“Out with the old and in with the new, everything ticking over very nicely with a bit more power and being charged through the DC DC should do the job.”
Hi Troy, sorry to hear about the issues with your battery. Please head over to our website and submit a ticket via the support portal. After you submit the ticket a member from our support team will be in touch to discuss your options: https://supportportal.australiandirect.com.au/products/batteries/kickass-12v-120ah-deep-cycle-agm-battery/
I apologize for any inconvenience this has caused.
“I ordered the battery one month ago and after few conversations with your members asking where is the battery they told me battery is somewhere
in warehouse...one month.Waiting one month....Now I want refund soon as possible and I don't want to have with this company nothing anymore.This is not professional behaviour and don't to buy nothing anymore from you .I want my money back.
Best regards”
Hi Zoran, sorry to hear about your experience. I have spoken to customer service and your battery arrived on the 4th of this month. If you have any further questions please submit them to the support portal: https://supportportal.australiandirect.com.au/
I apologize for any inconvenience the delay has caused.
“I still haven't revived the battery, I ordered
It 6 weeks ago.
I also had to buy another battery for my dual battery system because. So I'm also out of pocket. I'm going away and had my ute booked for the auto electrician so I needed that battery . Who know I'm going to get it and now what do I do with it??”
Hi David, sorry to hear you still haven't received your battery. We are experiencing some delays due to Covid. Please visit our support portal to submit a shipping enquiry ticket: https://supportportal.australiandirect.com.au/shipping/shipping-submit-a-ticket/
Sorry for the inconvenience this has caused.
