Hi Terrence, we’re really sorry to hear you were disappointed with your experience. We understand how frustrating it must’ve been to receive your blanket with a cosmetic flaw, and we did offer a store credit at the time to help make things right. We genuinely care about the quality of our products and your satisfaction, so if there’s anything more we can do, please don’t hesitate to reach out to our support team at support@kickassproducts.com.au
We’re really sorry to hear that your KickAss Electric Blanket isn’t heating up. That’s definitely not what we expect from our products. It could be a fault or a connection issue, and we’d love the chance to make it right.
Please get in touch with our support team at support@kickassproducts.com.au so we can help troubleshoot or arrange a replacement if needed.
