Hi Scott, I have passed on your review to our customer service manager and he will look into your claim. I apologise for the inconvience this has caused.
“Rather disappointed in the item. Tried it and over 2 cycles of the 45 minutes it was stone cold still. 3 weeks on still waiting for Kickass to resolve it. (They have my item for testing)”
Hi Andrew, sorry for the issues with your blanket. A refund has been processed and you should receive the money into your account within 3 days. I apologise for any inconvenience this has caused.
“Unfortunately not very warm at all, has three settings but hi only gets a little warm. Turns itself off after about 20 mins. I found it took about an hour to just take the chill off the bed.”
Hi Amanda, sorry to hear about the issues with your electric blanket. Please head over to our website support portal and submit a warranty ticket. After you submit the ticket, a member from our support team will be in touch to try and fix this issue: https://supportportal.kickassproducts.com.au/kickass-electric-blanket/ I apologise for any inconvenience this has caused.
“This product is one the best things I have ever bought. Used it recently on trip cold nights I was toastie warm uses hardly any battery power highly recommended”
