Hi Gary , sorry to hear about the issues with your product. Please head over to our website support portal and submit a warranty ticket. After you submit the ticket, a member from our support team will be in touch to try and fix this issue:https://supportportal.kickassproducts.com.au/kickass-portable-fan/ I apologise for any inconvenience this has caused.
“The fan itself is awesome I was ready to take it on our camping trip, as it arrived the day before we were due to leave, but as it arrived with NO BATTERIES, I ended up having to leave it at home. I very quickly emailed the staff at KickAss and they did send me the batteries that were missing from order, but still disappointed that I couldn't take it on it's maiden camping trip straight away as I was looking forward to trying it out in nature. Looking forward to our next camping trip now so I can try it out.”
