Hi Gary , sorry to hear about the issues with your product. Please head over to our website support portal and submit a warranty ticket. After you submit the ticket, a member from our support team will be in touch to try and fix this issue:https://supportportal.kickassproducts.com.au/kickass-portable-fan/ I apologise for any inconvenience this has caused.
“The fan itself is awesome I was ready to take it on our camping trip, as it arrived the day before we were due to leave, but as it arrived with NO BATTERIES, I ended up having to leave it at home. I very quickly emailed the staff at KickAss and they did send me the batteries that were missing from order, but still disappointed that I couldn't take it on it's maiden camping trip straight away as I was looking forward to trying it out in nature. Looking forward to our next camping trip now so I can try it out.”
“Love the fan. So far have only used it at home but I reckon it will be awesome to have in the tent. One more battery would be handy as you get 3 hours on high setting on those hot days”
“Took the fan for its first trip away with us in our camper and are really happy with it. Pushed air really well around the camper and it took a few good knocks and has not hurt it at all.”
“Happy with the purchase, currently too hot yo camp in Darwin but using it for all the blackouts and when sitting on the verandah. Very surprised how well it works”
