“Product is great, custermer service policies are dispicable. Bought this product new, pluged it in and instantly did not work. Notified them imediately and they said I had to go through a warrenty process for a new product that had never been used. I want a replacement and not a refund and then was told I had to bring it in only during the week so they could look at it. It was replaced and the new one is great but the fact is I live 2 hours away from the closest store and work 3 hours away, not easy to just get off work to take back something that should of just been a straight forward swap with a day of purchase.”
Thanks for your honest feedback — I’m really sorry to hear about the hassle you experienced with the replacement process. It’s great to know the new unit is working well, but I completely understand your frustration, especially given the distance and difficulty in getting time off work.
While we do need to follow certain warranty procedures to properly assess products, we acknowledge that this should’ve been handled in a way that was more convenient and less stressful for you. Your comments have been shared with our team so we can improve how we manage similar situations in future.
If there’s anything further we can do to help, please don’t hesitate to reach out to us at support@kickassproducts.com.au.
“Got a replacement of a 4 year old fridge under warranty. Absolutely no problem. Great customer service. New fridge now 2.5 years. Go through the toughest conditions, deserts, cyclones, extreme roads and never had an issue and never broken a bottle of beer. Tough as nails. Jeff”
“We have previously had an earlier model of this fridge and found it extremely good. We like that the recent model fridge has the option of reversing the lids. We were disappointed in how loose fitting the new bag is on the new model. We dislike the new location of the switch panel and Anderson connection as they now collide with the tiedown points. We are also disappointed in the removal of the 12v socket and two USB ports located on the fridge these were previously very useful. We previously really liked the dual basket system in the older model. The single basket in the current freezer is larger than the previous baskets and therefore they are not interchangeable. We have found that the new fridge whilst it’s dimensions are the same it does not fit neatly in the kickass fridge slide we had previously purchased.”
“Recieved our new 75ltr fridge as a warranty replacement in one week ,the new one an update over our 4year old fridge.
Excellent service..a pleasure to deal with this company. (Njohn)”
“I received this unit as a replacement for my old unit that had issues. The old unit was almost out of warranty. KickAss were amazing to deal with and I was surprised beyond imagination that my unit was replaced. I am extremely grateful for the service and commitment to warranty I received.
The new unit is working very well as expected. I have already taken it bush several times since receiving it and it has worked faultlessly. I also really like the app as it makes it easy in camp to monitor the unit.
Thank you KickAss.”
“Awesome gear, mine was replaced under warranty a pleasant experience I might add. Gent carried new unit to my vehicle, helped me unwrap and instal new fridge on my fridge slide and then programmed my desired settings in for me. Can't ask for more than a company who honors their warranty and gives amazing customer service. I will continue to buy more products from Kickass for sure.”
