“I purchased the travel oven with the tray and trivet, unfortunately the tray doesn't fit! I took the tray back to kick ass and it slid perfectly into their display oven. So off I go again to fetch the oven. The customer service person takes the oven out the back and comes back to tell me it slides in fine. Much to my surprise and embarrassment. When I asked him for a demonstration he basically had to jam the tray in. After a bit of back and forth discussion about how do I get that in and out when it's hot I walked out defeated with the same tray and oven. After doing some measurements the tray is actually 250 mm wide not the 240 mm it's meant to be.
Disappointed that the advice given that day was just to force it in, which I can't do.”
