“Arrived without all the parts, customer service was rubbish as was the dispatch of a replacement part. I emailed customer service to follow up as the replacement part had been diverted to Melbourne - never received a reply.
Finally got the part and installed the pump in our car, it leaked on first use which delayed us leaving for a roadtrip and left us spending $300 to replace it. Total rubbish, would appreciate a full refund.”
“Been doing the lap and have had this pump replaced twice under warranty, pressure switch keeps going. Due for a third now but going to try another brand as this is something we rely on, especially in the outback. My first and last product from Kickass.”
“Had for 6 months and pressure switch failed. But got sent a new pressure switch quickly. Top service from kickass. Louder than I thought it would be but for price it's brilliant!”
“Poor quality product and to add to the product it comes with poor quality customer service. I seem to receive more advertising emails than reply's to my issue with this product. I have had the product installed for just over a month in an air tight and water proof under tray box and I have had multiple failures, including leaks from the pump body and a pressure switch failure. I'm halfway through a 3 month trip and they insist I keep replacing parts rather than a new product being sent out. Their product is causing major headaches as it services my only water tanks onboard. Would not recommend this product and I will continue to follow up until this issue is solved. Has currently been going on for over a week now.”
