Hi James, sorry to hear about the issues with your product. Please head over to our website support portal and submit a warranty ticket. After you submit the ticket, a member from our support team will be in touch to try and fix this issue: https://supportportal.kickassproducts.com.au/kickass-instant-camping-gas-hot-water-system-8l/ I apologise for any inconvenience this has caused.
“Haven't used this in a real scenario as yet but have tested the product and can say that it appears to be very good quality and will be an easy way to pump water from bucket or stream.”
“I'm very happy with my purchase. I love a high pressure shower, which is unrealistic in a camp shower, but this is a really good alternative when you can't have mains pressure. Works well and I have found additional uses for it, like cleaning the windows on my apartment balcony and rinsing the van where I don't have access to a tap. Would not hesitate to recommend.”