Hi Leanne, sorry to hear about the issues with your Vac Sealer. Please head over to our website support portal and submit a warranty ticket. After you submit the ticket, a member from our support team will be in touch to try and fix this issue: https://supportportal.kickassproducts.com.au/kickass-vacuum-food-sealer-wet-dry-12v-240v/ I apologise for any inconvenience this has caused.
“I got to use this little beauty in Broome the other weekend - and it didn't disappoint ! Even though we had it on the boat to use with the 12V, we didn't have time to break it open until we got home and used it with 240V. Worked really well & is BS easy to use.
Do your self a favour and get one of these bad boys - they Kick Ass.”
