“Would not buy this vacuum sealer,again, pretty hopeless. Only bought it as did not want to take my good food saver vacuum sealer camping to seal fish we caught while camping, So bought a kickass food saver, hopeless did not seal well, pulled out the food saver, will take it camping leave the kickass vacuum sealer in the shed. 75l kickass fridge brilliant.”
Hi Carl, sorry to hear about the issues with your vacuum sealer. Please head over to our website and submit a ticket via the support portal. After you submit the ticket, a member from our support team will be in touch to discuss your options: https://supportportal.australiandirect.com.au/products/camping/kickass-vacuum-food-sealer-wet-dry-12v-240v/
I apologize for any inconvenience this has caused.
“Unfortunately my machine isn't working and am still waiting for my emails to be responded to. Website says 2 working days and I've been waiting 2 weeks for a response.”
Hi Claire, sorry to hear you are having issues with your vacuum sealer. I have checked with customer service and we can not find any emails. Please go to our support page and submit a warranty ticket at the bottom of the page: https://supportportal.australiandirect.com.au/products/camping/kickass-vacuum-food-sealer-wet-dry-12v-240v/
Once the ticket is submitted a member of our customer service team will contact you as soon as possible. I apologize for any inconvenience this has caused.
