“Unfortunately my machine isn't working and am still waiting for my emails to be responded to. Website says 2 working days and I've been waiting 2 weeks for a response.”
Hi Claire, sorry to hear you are having issues with your vacuum sealer. I have checked with customer service and we can not find any emails. Please go to our support page and submit a warranty ticket at the bottom of the page: https://supportportal.australiandirect.com.au/products/camping/kickass-vacuum-food-sealer-wet-dry-12v-240v/
Once the ticket is submitted a member of our customer service team will contact you as soon as possible. I apologize for any inconvenience this has caused.
“Easy to use seals and vacuums really well we had another brand which was dearer and larger but no where near as good. My sister-in-law also brought one after we recommended it to her, she is also very happy with it”
Hi Franco, I am sorry to hear you had problems with your vacuum sealer. I can assure you this is not usually the case and I apologize for any inconvenience caused.
Hi Shayne, sorry you haven't heard a response. I have followed up with the support manager and we can not locate your email. I suggest you go to the support portal on the website that allows you to submit a claim directly to our customer support team: https://supportportal.australiandirect.com.au/products/camping/kickass-vacuum-food-sealer-wet-dry-12v-240v/
I hope we can resolve this issue quickly for you.
Hi Nicholas, sorry to hear you are having issues with your vacuum sealer. I have checked with customer service and we can not find a warranty ticket for your product. Please go to our support page and submit a warranty ticket at the bottom of the page: https://supportportal.australiandirect.com.au/products/camping/kickass-vacuum-food-sealer-wet-dry-12v-240v/
Once the ticket is submitted a member of our customer service team will contact you as soon as possible. I apologize for any inconvenience this has caused.
