I Wayne, I am sorry to hear you are having issues with your Vacuum Sealer. You can submit a warranty ticket here: https://supportportal.australiandirect.com.au/products/camping/kickass-vacuum-food-sealer-wet-dry-12v-240v/
“This vacuum sealer does not work as well as I hoped.
It does not remove enough air our of the bag.
I have tried both wet and dry vacuum functions (even the dry function on wet food) and still there is air inside that I really think should be removed.
Additionally. the seal function does not seal the bag properly. I have to run the seal function 2 or 3 times in order to actually seal a bag to watertight.
All my other Kickass products have been excellent but unfortunately I really am disappointed with this one.”
Hi Simon, I'm sorry to hear you have had a disappointing experience. We would be happy to replace it for you. You can submit a warranty claim here: https://supportportal.australiandirect.com.au/submit-ticket-vacuum-sealer/
