Hi Nicholas, sorry to hear you are having issues with your vacuum sealer. I have checked with customer service and we can not find a warranty ticket for your product. Please go to our support page and submit a warranty ticket at the bottom of the page: https://supportportal.australiandirect.com.au/products/camping/kickass-vacuum-food-sealer-wet-dry-12v-240v/
Once the ticket is submitted a member of our customer service team will contact you as soon as possible. I apologize for any inconvenience this has caused.
I Wayne, I am sorry to hear you are having issues with your Vacuum Sealer. You can submit a warranty ticket here: https://supportportal.australiandirect.com.au/products/camping/kickass-vacuum-food-sealer-wet-dry-12v-240v/