Hi Anna, here at Little Riders Australia, we value all feedback, even if it isn't what we'd hoped to
hear. We like to help our customers get the best possible experience with the product
they purchased from us, so if you wish to discuss your feedback in more detail, check if
the item is running to specification, do some troubleshooting with us, and find
solutions, we'll be happy to help you. To get started, reach out to our experts for support,
via the contact page on our website: https://www.littleriders.com.au/form/contact-us/