“We can’t wait to give this to our little toddler for his birthday! So life like and while a small issue on delivery, the team at Little Riders are sorting that out for us.
EDIT: Had originally placed a 5 star review but will now be changing to 1 (0 if I could). A part was broken upon delivery and their team was looking into it. They’ve now informed us that after their review, they’ve decided the part was broken due to improper assembly. I have no words. Appalling customer service and it’s disgusting that after paying a lot of money for quality, we received a broken part and even worse than that - condescending and quite frankly rude customer service. They clearly have no idea how the car is delivered as they based their assumption on the part being already assembled which it isn’t, it comes in a white protective sleeve and the small plastic clip had broken off within it. For this price you would think you wouldn’t have to take it upon yourself to repair the piece.
Would not recommend purchasing from Little Riders.”
Hi Amanda,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you’ve experienced and that your initial experience with us was not as expected. We understand how frustrating it must be to receive a broken part, especially after putting your trust in us. Please accept our sincere apologies for the inconvenience caused.
We take all customer concerns seriously, and we want to assure you that we are looking into this further to understand how this situation arose and how we can prevent it from happening in the future.
If there’s anything we can do to resolve this situation to your satisfaction, please don’t hesitate to reach out directly at support@littleriders.com.au . We value your feedback and are committed to making things right.
