“This is the 2nd time I have purchased this lid (ordered 2 a year ago that lasted less than a month). I ordered 3 this time. 2 of my lids have broken already within the first month. Normal use. No dropping. Not even removing the slider as I was able to keep it clean without having to. The plastic sliders break within the first week or 2 of normal use. If I didn't love the tumbler so much I would've put it away over a year ago when the original lid finally gave out (different design that they said was worse than the new one even though it had lasted me over 2 years before breaking). Disappointed in the quality”
Hi Diana! Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you've faced with the lids you've purchased! It's disappointing to hear that the lids have not met your expectations, especially given your loyalty to our tumbler. We take product quality very seriously and regret that this issue has caused you frustration. We will be reaching out to our production team to further address these concerns. A customer service agent will be in touch with you within 24 hours in order to resolve this issue! If you have any other problems with future orders, please do not hesitate to reach out to us! We are here to help and want ensure the best possible shopping experience for our customersđź’—
