“After upgrading my Mac OS (thats my first mistake), I lost several programs and Acugraph sensor would not speak to computer. I tried updating that program but it turns out Apple changed things so much that the old processor didnt work. The Meridia team figured out the problem and arranged a swap with an updated version which I received within 2 days. Now everything is working again. Everyone was helpful and easy to work with, as always.”
So sorry that the upgrade caused problems - but we're so glad that we were able to help you figure it out and get your AcuGraph working well again! Thanks for reaching out and trusting us. We appreciate you!
“Love the Acu graph, my patients could see the results and have an understanding what acupuncture is about. I get to explain in laymen terms and they are able to understand the concept of meridians and the points Rx. Patient look forward to seeing what the results on their next visit.”
We're so grateful for your review and your fantastic explanation of how the AcuGraph software has impacted you and your patients. Thank you so much for sharing with us!
“I had trouble with changing to a new computer. Jenni with the Help Department was amazing and we were able to determine that a swap of the processor box would be the best solution. Anytime I need help, the AcuGraph personnel are very helpful. It makes it a pleasure to use the AcuGraph!”
We're so glad that Jenni was able to fix your issue and find a solution that worked for you - and we're so glad that you're a happy AcuGraph user. Thank you so much for being a loyal customer.
“Swap was simple and easy. I recently upgraded my computers and the old boxes no longer worked. Received the new boxes right away, and they worked great, probably better than the old ones. I used to get random beeping like the box was disconnecting and reconnecting on one of my windows PCs (didn't do it on the Macs). Stopped after upgrading the processor. Considering the old box was almost 20 years old, the new tech was definitely noticeable. Highly recommend it.”
We're so glad that your swap experience was so simple. Thanks so much for sharing your experience and for working with us to get your hardware up to date! We appreciate you!
“I had to swap it because I downloaded the upgrade to my iMac operating system before finding Adrian's email recommending NOT to do that - as the older Processor box will not communicate with the newer Mac operating system. OK, no problem.”
We are so glad that the new processor box is working for you. Unfortunately computer operating system updates don't always come with much warning! We are continually working to improve our products so they'll function with the newest technology. Thanks for your feedback!
