“I know that this device is supposed to be the bomb. However, I find that my Excel Pointer Plus does a better job. It is more diverse and easy to use.
The training for the Point-O-Select is never at a convenient time for me. Still haven't found a good way to incorporate it in to my practice.”
We appreciate your feedback - and we hope that you'll find the time to complete the Pointoselect training. We would love to help you with this, so don't hesitate to reach out! Dr. Kimberly Thompson could give you some great tips about practice integration. Regardless, however, we're glad you've found something that works well for you and we wish you all the best!
Hello Cris!
I'm so sorry to hear you haven't been able to access your training. The Pointoselect Digital comes with a complete user manual. When you read it, you can learn everything about how the device works. However, we understand that a manual can be a difficult way to learn to use a new tool. So we also created extensive, complete video training that we have given away free with the device since its initial release. We have the only video training for the Pointoselect in the world, and feedback from those who have watched the training has been widely positive. Customers who buy the Pointoselect from other companies often reach out and ask to buy our training, but we have made it available exclusively for users who buy from us. We'd love to help you access your training so that you can learn to use this powerful tool!
If it's okay, our customer service team will reach out to you and email you instructions for watching the video training. Alternatively, you can give our team a call at (208) 846-8448 for help over the phone. You should have also received an insert in your Pointoselect package with instructions for accessing the videos.
Once you've watched the videos, if you're still unsure how to use the device, we would love to have a practitioner speak with you personally and help in any way they can. We really care about our customers and want to help you find success with the Pointoselect.
I hope that this information is helpful to you. We do appreciate your review--and we will definitely do everything we can to make it clear to future customers that the Pointoselect comes with complete, exclusive video training!
“I’ve had my Pointoselect for almost two years now. I use it almost everyday with patients. The kids love it and those adults who are afraid of needles. It’s also great for when an emergency patients walks in and I can’t fit them in. In a minute I can help them get relief and send them home happy.”
It's so cool to hear how you've implemented the Pointoselect into your practice. Glad the kids love it--and that it has served you well with last-minute emergency patients! Thanks so much for taking the time to share your experience :)
