“Thank you for the fast shipping; I was only without my Acugraph for two treatment days. The last Y cable lasted 1600 graphs -4 years. The weak point was the grey wire which connects to the plug-in that connects to the metal contact bar. I've never had any other issues. Thank you for making it easy to replace.”
“It was an absolutely mindblowing experience.
On Monday afternoon, during reevaluation my AG stopped recording. I contacted support via Chat and get in contact with Jenni Williams. She redirected to me to a technician who helped me diagnose the problem - it was the Y cable. A couple of hour later I ordered it using the cheapest shipping available besides Low and Slow - FedEx international. On Friday morning, only 4 days later, the cable was in my hands. I am not sure that this would have as quick if I ordered it in my own country ....! Thank you for everything!”
Oana, we're so glad that your experience with our customer service team was positive - and we're glad you received your cable so quickly and were able to get your AcuGraph up and running again! We love our customers and we always do our best to be helpful and efficient in solving problems when they arise. We truly appreciate your time in leaving us a review, and we look forward to serving you for many years into the future. Take care!
Awesome, we're so glad! It's not often that a cable lasts 7 years, so I'd say that's pretty good ;) Thanks for sharing your feedback here! It means a lot to us. Best wishes!
“Many thanks to the support staff at Miridia for helping to diagnosis and resolve recent problems with my AcuGraph. Purchasing a new "Y" cable has corrected all issues. The quality of your products and service has always been outstanding for the past 15 years! - James J. Maguire, D.Ac.”
Thank you kindly, Dr. Maguire, for your wonderful feedback. We truly value you. Thanks for being our longtime customer and friend! We're so glad that you continue to find value in our products and services.
