“I bought a laser acupuncture pen for my patient and it broke. MT sent me a part, but I needed to pay for shipping. I was disappointed that I had to do that for a defected product. It took over a week to receive the part as well. I will source a laser pen from another place going forward.”
Dear Megumi,
Thank you for your feedback about your laser order.
We are sorry we did not meet your expectations on the replacement part for your laser (time and shipping cost).
We are still within the time frame that we could process a refund so we went ahead and refunded this $5 shipping fee.
I hope you will consider us for future and let us know if you run into any other issues with your laser purchase.
Happy Holidays to you!
Take care,
Miridia Tech Customer Care Team
