We are truly sorry to hear about the loss of your chicks during shipping. While we're glad we could provide a refund, we understand it doesn't replace the rare chicks you were expecting. We're constantly working to improve our shipping processes for the safe arrival of all our feathered friends. Your feedback is important, and we'll use it to refine our services. If you have any further concerns, please reach out to us.
We love hearing the joy from our customers when they receive their adorable little ones! Thank you for sharing with us and we hope for many years of happiness for you and your flock!
Your little one sounds like she is going be great fun to have in your backyard flock! These little ones are full of personality and we are thankful that you let us be a part of your flock keeping adventure!
We are so happy to hear that your little ones are bringing you happiness and are doing well! Please let us know if you have any questions about them or their flock care needs! We are happy to help!
“My baby Sheba arrived safely along with 7 other chicks (2.5wks ago) she is gorgeous, sweet, loves to be held and petted. She’s the fastest & smallest of all the other breeds we got. We adore just adore her. We had very good customer support from MPC they provided guidance, suggestionsm, reassurance and were just all around pleasant to work with (were 1st-timers). I know it’s still early & we have enough chicks but, if I had to I’d definitely re-order from MPC.”
We are grateful to have been able to bring you happiness with little Sheba and her brooder mates! As fellow flock keepers ourselves, we understand how wonderful it is to establish the flock of your heart's desire and do all we can to assist our customers with not only orders but any time they have questions or concerns about health or flock care needs. My Pet Chicken truly cares and will be here for you - we're only an email, chat or phone call away!
“I ordered 2 Ayam Cemanis, they both arrived alive... however these are NOT breeding stock Cemanis. If you're hoping to Breed, to better the bloodlines, and standard the current draft of which has been submitted to the American Poultry Association and is pending approval (both chicks are disqualified by the pending current draft of standard)...
Don't order them here, unless you want an expensive pet! When they say in the description that there "may" be color leakage, it really means there "will be"... one of my chicks arrived with a patch of YELLOW feathers, and bright pink tongue with white toenails, (I even provided pictures showing the yellow patch of feathers) the other has white tonails and a light pink tongue (not a terrible chick, but still not breeding stock). When I contacted customer support they said essentially "let's see how she grows (about the one with yellow feathers), you've got 22 weeks to report a wrong breed." So what I feel they are saying is there isn't a "current approved standard, so as long as it's got extra fibromelanosis to any other bird, it's a Cemani". So I spent almost $70 per bird, for 2 mostly black (but not totally black) chickens, who won't even lay well, since they aren't prolific layers to begin with (I didnt buy them for their laying abilities, I got them for the fibromelanosis and different bloodlines than what i can get locally)...
so what do I do with them?
Incredibly overpriced for the bloodlines you'll get.”
We are sorry to hear that you are disappointed with your Ayam Cemani chicks appearance. We realize you were hoping for chicks you could add to your breeding program and are disappointed that the chicks you received show some of the color leakage we note is possible on the description of the Ayam Cemani. Breeding to the established standard for Ayam Cemani is challenging, as it is rare to produce a perfect bird even from parents that meet the breed standard. The unique genetics that contribute to the Ayem Cemani’s appearance do not always result in a fully black bird. The fibromelanosis gene that causes the appearance of the Cemani is a dominant gene, but like other dominant genes in chickens, complete coverage is not a guarantee even from two completely black parents. Our primary goal is to breed healthy chicks that will thrive and bring joy to their families. We hope you will share images with us as your chicks grow, and we wish you and your flock good health and happiness.
We are so sorry to hear that you lost any of your babies! We do not see a report from you regarding your little ones as they were covered under our Live Arrival Guarantee for 48 hours after their arrival. We will be in contact with you by separate communication as we want to make this right for you!
“I’m so happy with my chicks!
I ordered 16 total (all different breeds) and they all arrived safely! Shipping chicks is stressful for everyone but they were clearly sent with great care.
I’m so excited about my little Ayam! She’s very inquisitive, friendly, and a good runner and jumper. Like other reviewers have said, she is the smallest of the bunch (no bantams in this order) but still brave and robust. Not to worry, they are just a lean little breed!
I bought the MPC pop up brooder prior to these chicks arrival and had everything set up before they got home. When my husband and I placed them in the brooder they all knew exactly what to do right away! I didn’t have to show them to their food or water at all. They knew how to use a nipple drinker as well as a traditional chick safe waterer right away. My last hatchery chicks grew into wonderfully sweet and intelligent hens but they were much flightier than these chicks. These are definitely the most sociable and curious babies I’ve ever had. The brooder is awesome because I can sit or lie down on the floor to interact with them on their terms because of the front door-and wow are they cute! They will hop into our hands and fall asleep and then get up and get the zoomies together, it’s amazing. We’ve been having a blast because they are so darn active and unafraid. If they get frightened by something, they will actually take a second look to see exactly what’s going on and calm down. They must have come from happy, emotionally mature stock!
I’ve ordered from two different hatcheries before MPC (one for chicks and the other for waterfowl) and while both experiences at the two other hatcheries were good, using My Pet Chicken was much more pleasant and less stressful overall. I especially prefer this company greatly due to their ethics and transparency, so I can recommend them to anyone. The fact that they do NOT sell broiler breeds and don’t beak trim pullets is exactly the kind of thing I look for when supporting a company dealing with animals. MPC definitely seems to have a great deal more knowledge, love, and respect for these animals than others.
Packaging seems to be the best here (& certainly communication!) and their customer service was excellent. They were fantastic at getting back to me with all my questions and concerns regarding my order/ shipping. Besides this, I really like many of the products they offer on their website as well as the numerous articles the have up that all help making chicken husbandry easier, safer, and more fun. If I use just one source for shipping chicks and supplies, it’ll be MPC!”
Thank you so very much for your wonderful and thoughtful review! We appreciate your feedback and knowing that My Pet Chicken has made your experience enjoyable, not only with our chicks but also our supplies - it truly means the world to us! The Hen Pen Pop-Up Brooder is so great as, just like you explained, it makes it so very easy and enjoyable to hang out and care for your brood! Please let us know any time if we can assist you with your future flock care needs or questions! We are happy to help!
