“They all passed away. I was very disappointed. I was also called about them being in the post office.. but it came across as a spam call and I didn't answer...they were a gift. I live in Arkansas, my son David Triplett lives in west Virginia.”
Jeannie, we are very pleased to hear that you like your new babies and love the photos you shared! When we are forced to substitute on hatch day, due to hatching issues, we try VERY hard to make our customers happy. We cannot always guarantee that everyone will hatch as expected. However, we know our birds and will do our very best to find the best options available at that time. Thank you for letting us know it turned out OK.
“I LOVE our polish she is the best .when she just started to lay egg they were PINK! but became later on were white she was very fast and hard to catch but liked to be held after chase she also had silly frizzeld cochin as a friend. i bought her from a breeder as a chick but a few weeks later i asked if she is going to breed more the breeder said she bought the polish from My Pet Chicken so i will get more polish from hear if my flock of 37 thins out a bit.”
“Arrived very weak and lethargic. I was heartbroken when she died after 2 days. My money was refunded and they were very helpful and kind when contacted. I just wish the poor chick wasn’t shipped so soon. She definitely wasn’t strong enough.”
Susan, we are so very sorry that your little one was lost as we understand how heartbreaking this can be! While we were able to help you monetarily as your baby was covered under our Live Arrival Guarantee, please know that we care very much about these babies which is why we send them as soon as possible after they hatch. Right before chicks hatch, they have just absorbed the last of the yolk. This sustains them during their journey, for up to three days, so that's why they need to ship at that time, when the yolk will sustain them. In fact, it is far more unsafe to ship chicks that are more than one day old because the babies may not have the stores needed to survive the journey. We hope this explanation helps in the understanding of why the little ones are shipped so quickly and how much we care about them and you, as our valued customer. Again, we are very sorry for your loss!
