“Arrived very weak and lethargic. I was heartbroken when she died after 2 days. My money was refunded and they were very helpful and kind when contacted. I just wish the poor chick wasn’t shipped so soon. She definitely wasn’t strong enough.”
Susan, we are so very sorry that your little one was lost as we understand how heartbreaking this can be! While we were able to help you monetarily as your baby was covered under our Live Arrival Guarantee, please know that we care very much about these babies which is why we send them as soon as possible after they hatch. Right before chicks hatch, they have just absorbed the last of the yolk. This sustains them during their journey, for up to three days, so that's why they need to ship at that time, when the yolk will sustain them. In fact, it is far more unsafe to ship chicks that are more than one day old because the babies may not have the stores needed to survive the journey. We hope this explanation helps in the understanding of why the little ones are shipped so quickly and how much we care about them and you, as our valued customer. Again, we are very sorry for your loss!
