Hi there,
Thank you for taking the time to make a review. Range cookers are notoriously difficult to clean! If you would like some tips please email us at sales@neappliances.com or give us a call on 0117 924 6002.
The Smeg Symphony SYD4110IBL does come with two sets of telescopic runners, one of which can be put in the grill. If your cooker was missing a set, could you contact us as we can get them sent to you?
Many thanks,
The Ne Appliances Team
