Dear Steven,
Thank you so much for your wonderful 5-star review of Neon Signs! We’re delighted to hear that you are happy with both the sign and the service from our team. Your satisfaction means the world to us!
If you ever have any questions or need assistance down the road, please feel free to reach out. Enjoy your fabulous new sign!
Best wishes,
Neon Signs Support Team
Dear Terry,
Thank you for your feedback on our service. We deeply regret that your experience did not meet your expectations. Customer satisfaction is incredibly important to us, and we take your comments to heart.
We would love to assist you further and address your concerns directly. Please reach out to our customer support team at cs@neonchamp.com so we can resolve any issues you may be facing.
Thank you for your understanding, and we hope to improve your experience.
Best regards,
Neon Champ Support Team
“What a great product! Shipping and installation was easy. Ordering as well but little to no communication after the order.
We just waited and one day the 4 signs we ordered showed up.
I would have preferred as few reassuring emails but they arrived no problem after about 30 days.”
Dear Rudy,
Thank you for your fantastic 5-star review of Neon Signs! We're thrilled to hear that you're pleased with the product and that the shipping and installation process went smoothly. Your feedback regarding communication is invaluable to us, and we appreciate your understanding.
We're glad that your signs arrived safely after the wait, and we hope they light up your space beautifully! Should you have any questions or need assistance in the future, please don't hesitate to reach out.
Best wishes,
Neon Signs Support Team
Dear Kevin,
Thank you so much for your fantastic 5-star review of Neon Signs! We're thrilled to hear that you found our product at the best price and that it arrived on time. Your satisfaction is incredibly important to us, and it’s wonderful to know we met your expectations.
If you have any questions or need further assistance in the future, don’t hesitate to reach out. Enjoy your amazing new sign!
Best wishes,
Neon Signs Support Team
Dear Isaac,
Thank you for your fantastic 5-star review of Neon Signs! We’re thrilled to hear that you’re extremely satisfied with your order. We understand how important tracking your shipment can be, and we appreciate your feedback regarding this aspect.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your neon sign!
Best wishes,
Neon Signs Support Team
Dear Chad,
Thank you for your wonderful 5-star review of Neon Signs! We're thrilled to hear that you received exactly what you ordered. Your satisfaction is our top priority, and it’s great to know that we met your expectations.
Should you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your neon sign!
Best wishes,
Neon Signs Support Team
“They do not deliver in the window promised
Terrible customer service
And lie about delivery
I never write reviews, but I seriously urge you not to use this company”
Dear Timothy,
We sincerely apologize for your recent experience. It is disheartening to hear that we fell short of your expectations regarding delivery and customer service. Your feedback is invaluable, and we take it seriously.
Please reach out to us at cs@neonchamp.com with your order details. We are committed to addressing these issues and finding a resolution that meets your needs.
Thank you for sharing your concerns.
Warm regards,
Neon Signs Support Team
“The wiring on the sign is broken and the sign does not work. i just hung it up in a seasonal pop up and there is no way for them to address this issue before my pop up ends. Customer service is very hard to work with.”
Dear Albert,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
