“The signs themselves turned out great and its very cool to be able to design a customized sign. We bought two signs, but one of the remote controls didn't work. Customer service was not easy to get in touch with (mainly communicating by email, no working phone number). Ultimately, someone from customer service did respond by email and said that we needed submit a video to prove that the remote didn't work. These remotes probably cost $1-$2. When a customer spends several hundred dollars on an order, just send a new one.”
Dear Customer,
Thank you for your review and for sharing your experience. We're thrilled to hear that you loved the customized signs! However, we sincerely apologize for the inconvenience you faced with the remote control and the challenges in reaching our customer service.
We understand how frustrating it can be when things don’t go as planned, and we appreciate your feedback on the replacement process. Your input is vital for us to improve our services, and we will certainly look into ways to make our communication more efficient.
If you still need assistance, please don't hesitate to reach out to us at cs@neonchamp.com, and we will do our best to resolve the issue for you. Thank you again for your understanding, and we hope to enhance your experience in the future.
Best regards,
Neon Signs Support Team
“After a lot of searching online for a very specific neon sign that would be in English and Welsh I chose NeonChamp.
The online designing process was systematic and easy. The choices of fonts and colours was impressive.
My order qualified for 15% off and a free gift - which turned out to be a very big bright pink neon crown, unexpected and worth quite a bit.
My custom sign was exactly like I'd designed and very well made.
The delivery was quick and the amount of packaging and protection was astonishing.
The remote control is so much fun, many modes and bright levels.
The sign is perfect for it's intended use.
The only cautioun I would give is that I ordered the hanging kit for £12 (which is top quality) because I thought it necessary. But I discovered the sign was less than 2kg and could be hung with 2 large screw in hooks
and strong cord.”
Dear Lindsey,
Thank you for your incredible 5-star review! We're so pleased to hear that you found the design process easy and enjoyed the variety of fonts and colors. It’s great to know your custom neon sign turned out just as you envisioned, and we’re thrilled that the complimentary bright pink neon crown was a delightful surprise!
We appreciate your feedback on the hanging kit; it's always helpful to share tips with our customers for optimal setup. If you have any questions or need further assistance, please don’t hesitate to reach out. Enjoy your amazing neon sign!
Best wishes,
Neon Signs Support Team
Dear Victoria,
Thank you for your fantastic 5-star review! We're thrilled to hear that our neon sign exceeded your expectations and arrived quickly. It’s always our goal to provide exactly what our customers want, and we’re so glad we could deliver for you.
If you ever need assistance or have questions in the future, don’t hesitate to reach out. Enjoy your neon sign!
Best wishes,
Neon Signs Support Team
“Was ordering a custom name sign for my wedding, it is perfect! Much brighter than I was expecting for the price! Will certainly recommend this company !! I’m obsessed with my order and can’t wait to see photos of it during my wedding !!”
Dear Sarah,
Thank you for your wonderful 5-star review! We're thrilled to hear that your custom name sign exceeded your expectations and is lighting up your wedding plans! It’s amazing to know that you’re obsessed with it and can’t wait to capture those special moments.
If you have any questions or need assistance as your wedding day approaches, we're just a message away. We're here to help and support you!
Best wishes,
Neon Signs Support Team
“As a Canadian business, we purchased a sign believing that the power adapters were UL certified (as the Neon Champ website suggests) and CSA approved. After receiving our sign, we were not permitted to hang the sign in a Candian business as the adapter and sign were both not CSA approved. Canadian business and home buyers beware - there are consequences for Canadian purchasers given regulations. Then additionally when information regarding the adapters and sign were requested to try and achieve CSA approval, customer service was very hard to get a hold of, was unresponsive (chat is the only option, which doesn't get you very far), or provided insufficient information. Additionally, one of the LED controllers we received was faulty and to receive a replacement many hoops had to be jumped through, including the sending in of videos which often didn't work on Neon Champ's end. While eventually we did receive a controller, the overall experience was not great.
Sign looks great, too bad we can't legally use it.
The company appears to be located in Toronto but items are made overseas and shipped to Canada - no regulatory oversight.”
Dear Aaron,
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the challenges you faced with the CSA certification and our customer service. We understand the importance of regulatory compliance, especially for Canadian businesses, and appreciate your feedback regarding this matter.
We're also disappointed to learn that the process for obtaining a replacement for the faulty LED controller was frustrating. This is not the experience we aim to provide, and your input will help us improve our support process.
If you’d like to discuss your experience in further detail or if there's anything we can do to assist you, please reach out to us at cs@neonchamp.ca. We’re here to help and hope to make this right for you.
Thank you again for your feedback, and we sincerely apologize for any inconvenience caused.
Best regards,
Neon Champ Support Team
Dear Amanda,
Thank you for your incredible 5-star review! We're so pleased to hear that your neon sign has attracted more people to your non-profit and created buzz in the neighborhood. That's exactly the kind of impact we love to see!
We can’t wait for you to receive your next sign! If you need any assistance with your order or have any questions, we’re here to help.
Best wishes,
Neon Signs Support Team
“The sign arrived promptly and looked great except that a small part had come “undone”. I reached out immediately to customer service who replied that it was an easy fix and instructed how to bend it back into place. I have not installed the light yet (although when plugged in it glows perfectly) as I haven’t been able to get the light to bend back into place yet.”
Dear Prue,
Thank you for your thoughtful 4-star review of your Neon Sign! We’re glad to hear that it arrived promptly and that you love how it glows. We appreciate you reaching out to our customer service team, and we’re happy to provide assistance with the fix.
If you encounter any further issues or need additional help with installation, please don’t hesitate to let us know. Your satisfaction is important to us, and we’re here to help!
Best wishes,
Neon Signs Support Team
“I bought the Great Neon Light for my daughter's bedroom, and she absolutely loves it! The various color options help her create different atmospheres for studying or relaxing. Plus, it's very energy-efficient. A must-have for any kid's room!”
Dear Customer,
Thank you so much for your amazing 5-star review of our Great Neon Light! We're delighted to hear that your daughter loves it and appreciates the variety of color options. Creating different atmospheres for studying or relaxing is exactly what we aim for!
If you have any other needs or questions in the future, please feel free to reach out. We truly value your feedback and support!
Best wishes,
Neon Signs Support Team
