“As a Canadian business, we purchased a sign believing that the power adapters were UL certified (as the Neon Champ website suggests) and CSA approved. After receiving our sign, we were not permitted to hang the sign in a Candian business as the adapter and sign were both not CSA approved. Canadian business and home buyers beware - there are consequences for Canadian purchasers given regulations. Then additionally when information regarding the adapters and sign were requested to try and achieve CSA approval, customer service was very hard to get a hold of, was unresponsive (chat is the only option, which doesn't get you very far), or provided insufficient information. Additionally, one of the LED controllers we received was faulty and to receive a replacement many hoops had to be jumped through, including the sending in of videos which often didn't work on Neon Champ's end. While eventually we did receive a controller, the overall experience was not great.
Sign looks great, too bad we can't legally use it.
The company appears to be located in Toronto but items are made overseas and shipped to Canada - no regulatory oversight.”
Dear Aaron,
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the challenges you faced with the CSA certification and our customer service. We understand the importance of regulatory compliance, especially for Canadian businesses, and appreciate your feedback regarding this matter.
We're also disappointed to learn that the process for obtaining a replacement for the faulty LED controller was frustrating. This is not the experience we aim to provide, and your input will help us improve our support process.
If you’d like to discuss your experience in further detail or if there's anything we can do to assist you, please reach out to us at cs@neonchamp.ca. We’re here to help and hope to make this right for you.
Thank you again for your feedback, and we sincerely apologize for any inconvenience caused.
Best regards,
Neon Champ Support Team
Dear Amanda,
Thank you for your incredible 5-star review! We're so pleased to hear that your neon sign has attracted more people to your non-profit and created buzz in the neighborhood. That's exactly the kind of impact we love to see!
We can’t wait for you to receive your next sign! If you need any assistance with your order or have any questions, we’re here to help.
Best wishes,
Neon Signs Support Team
“The sign arrived promptly and looked great except that a small part had come “undone”. I reached out immediately to customer service who replied that it was an easy fix and instructed how to bend it back into place. I have not installed the light yet (although when plugged in it glows perfectly) as I haven’t been able to get the light to bend back into place yet.”
Dear Prue,
Thank you for your thoughtful 4-star review of your Neon Sign! We’re glad to hear that it arrived promptly and that you love how it glows. We appreciate you reaching out to our customer service team, and we’re happy to provide assistance with the fix.
If you encounter any further issues or need additional help with installation, please don’t hesitate to let us know. Your satisfaction is important to us, and we’re here to help!
Best wishes,
Neon Signs Support Team
“I bought the Great Neon Light for my daughter's bedroom, and she absolutely loves it! The various color options help her create different atmospheres for studying or relaxing. Plus, it's very energy-efficient. A must-have for any kid's room!”
Dear Customer,
Thank you so much for your amazing 5-star review of our Great Neon Light! We're delighted to hear that your daughter loves it and appreciates the variety of color options. Creating different atmospheres for studying or relaxing is exactly what we aim for!
If you have any other needs or questions in the future, please feel free to reach out. We truly value your feedback and support!
Best wishes,
Neon Signs Support Team
“The Great Neon Light is a fantastic addition to my home decor. The design is sleek, and it fits perfectly on my bookshelf. The brightness settings are easy to adjust manually. Overall, very satisfied with my purchase!"”
Dear Valued Customer,
Thank you for your wonderful 5-star review of The Great Neon Light! We're thrilled to hear that it’s a fantastic addition to your home decor and that the sleek design fits perfectly on your bookshelf. It’s great to know you’re enjoying the adjustable brightness settings too!
If you have any further needs or questions, don’t hesitate to reach out. We appreciate your feedback and support!
Best wishes,
Neon Signs Support Team
“We had a book signing & I ordered a sign called the HAIRMAN OF THE BOARD Joseph Paris recalls his years with Frank Sinatra. It arrived just in time. Very satisfied”
Dear Michele,
Thank you so much for your glowing 5-star review of Neon Signs! We're thrilled to hear that your sign arrived just in time for your book signing. It’s wonderful to know you’re very satisfied with your purchase!
If there’s anything else we can do for you or if you have any questions in the future, please feel free to reach out. We truly appreciate your support and look forward to serving you again!
Best wishes,
Neon Signs Support Team
Dear Nathalie,
Thank you for sharing your thoughts with us. We're glad to hear that you find the design beautiful, but we're sorry to learn that the brightness didn't meet your expectations and that the material wasn’t what you anticipated.
Our intention is always to provide a product that delights, and your feedback is invaluable in helping us improve. If there's anything specific you'd like to discuss further, please feel free to reach out to us at cs@neonchamp.com.
Thank you for your understanding, and we hope to enhance your experience in the future.
Best regards,
Neon Champ Support Team
Dear Roger,
Thank you for your fantastic 5-star review of Neon Signs! We’re so glad to hear that your sign arrived perfectly packed and met your expectations. It’s always our goal to deliver products that impress.
If you need anything else in the future or have any questions, please feel free to reach out. We’re here to help and look forward to serving you again!
Best wishes,
Neon Signs Support Team
