Dear UKRIT,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Jay,Thank you so much for giving us a fantastic 5-star rating for our Neon Signs! We greatly appreciate your support and loyalty as our valued customer.
We are delighted to hear that our Neon Signs are working perfectly for you. It's great to know that you found our alphabet style selection helpful in meeting your specific requirements. We always strive to offer a diverse range of options to cater to our customers' needs.
Please don't hesitate to reach out if there's anything else we can assist you with. We value your business and hope to continue serving you in the future!
Best regards,
Neon Champ Support Team
“After over a month of reaching out to this company I have lost hope I will ever get my HUNDREDS of dollars back. My sign arrived with faulty wiring and will not work. I have reached out via email, call, form submission and voicemail. All of which have been either ignored or ghosted me after a few responses. When you call the company’s phone, it rings for 10+ minutes and when answered they will tell you “that has to be taken care of via email” when emails aren’t responded to.”
Dear Lexi,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I was very impressed with how my sign turned out . The colors are exactly as I chose and the design is really attractive. It was easy to set up and it works seamlessly. It looks professional too.”
Thank you so much for your amazing 5-star rating of our Neon Signs! We're thrilled to hear that you were impressed with how your sign turned out. It's great to know that the colors turned out exactly as you chose and that the design is attractive. We take pride in providing seamless setup and functionality, so we're glad that it was easy for you to set up and that it works seamlessly. It's also fantastic to hear that it looks professional. We truly appreciate your feedback and support. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again!
“Very happy with our new neon signs. Appear to be quality construction and their appearance is awesome. Highly recommend! Custom design sign was easy to design and was delivered promptly.”
Dear William,Thank you so much for giving Neon Signs a fantastic 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you are very happy with your new neon signs. It's wonderful to know that the signs have a quality construction and awesome appearance.
We also genuinely appreciate your recommendation to others. Our team takes pride in providing custom design options that are easy to create, and we are proud to have delivered your sign promptly.
Once again, thank you for choosing Neon Signs. We look forward to serving you again in the future!
Best regards,
Neon Champ Support Team
“They did not make the sign as requested and made changes to the ask without consulting me. When approached about rectifying it they neither provided a refund nor offered to remake the sign. Do not go here!”
Dear Justin,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I’ve bought other custom signs from other retailers. The quality of the sign I received was significantly less well made. The power outlet connector was smashed during shipping. I wouldn’t buy from this company again.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I have been trying to get support on this neon sign since I bought it. The holes they drilled to hang it on the wall are too small for the brackets they provided. The space between the words are not representative of what was shown on the website. The sign turns on by itself for no reason. And the support keeps sending me around and around providing no real support and not answering any of my questions.”
Dear Jesse,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
