Dear Valued Customer,
Thank you for your fantastic 5-star review! We're thrilled to hear that the sign is a perfect addition to your outdoor bar and that it looks great while mounting easily. Your satisfaction means the world to us!
If you have any more feedback or need assistance, please feel free to reach out. Enjoy the vibrant atmosphere the sign brings to your space!
Best wishes,
Neon Signs Support Team
“The PTA at our school created a lunch lounge to reward students for good behavior. We wanted to make it a fun space that the students would want to work hard and earn a chance to eat there. The students love our sign! It looks great and works great!”
Dear GPE,
Thank you for your wonderful 5-star review! We're delighted to hear that the neon sign is a hit in your school's lunch lounge and is helping to create a fun environment for the students. It’s great to know that it looks and works great!
If you have any more feedback or questions, please don’t hesitate to reach out. Enjoy the vibrant atmosphere your sign brings to the space!
Best wishes,
Neon Signs Support Team
Dear Michael,
Thank you for your outstanding 5-star review! We're delighted to hear that we were able to rectify the situation quickly and provide you with a replacement sign at no cost. Your satisfaction is our top priority!
If you have any further feedback or inquiries, please don’t hesitate to reach out. We hope you’re enjoying your new neon sign!
Best regards,
Neon Signs Support Team
“The sign itself was fine and worked as promised. The issue I had was I paid the extra $45.00 for shipping to ensure it would be here on a Thursday as I needed the sign Saturday. They deliver the sign on Friday…. Didn’t seem to bad but wait.. there is MORE!!! When I opened the box, there was NO PLUG which means I couldn’t USE the sign. The plug arrived on MONDAY!!! I was hosed out of the “ guaranteed shipping” and had to refund a client. Like I said, sign was fine but DON’T waste your money on the shipping.”
Dear Gregory,
Thank you for taking the time to share your experience. We appreciate your feedback, and I’m truly sorry to hear about the issues you encountered with the delivery and the missing plug. Your frustration is completely understandable, especially when timing is critical for your project.
While we are glad to know the sign itself met your expectations, it’s disappointing that the shipping process fell short and disrupted your plans. We strive for timely delivery and regret that we didn’t meet that standard for you.
Please reach out to our customer support team at cs@neonchamp.com if you have further concerns or need assistance. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Neon Signs Support Team
Dear Janick,
Thank you for your fantastic 5-star review! We're thrilled to hear that your neon sign looks awesome and that the packaging ensured it arrived safely without any damage. It's wonderful to know you're enjoying the bright and vibrant colors!
If you need anything else or have any questions, feel free to reach out. Enjoy your beautiful neon sign!
Best wishes,
Neon Signs Support Team
Dear Gary,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you’re happy with the quality and brightness of your neon items. It's wonderful that our communication made your experience even better!
If you ever have more questions or need assistance in the future, feel free to reach out. Enjoy your vibrant neon!
Best wishes,
Neon Signs Support Team
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We are absolutely delighted to hear how much you love your neon sign. It's fantastic to know you had such a positive experience with us!
We can't wait to welcome you back for your next order. If there's anything you need in the future, don't hesitate to reach out. Enjoy your vibrant neon!
Best wishes,
Neon Signs Support Team
“The signs themselves turned out great and its very cool to be able to design a customized sign. We bought two signs, but one of the remote controls didn't work. Customer service was not easy to get in touch with (mainly communicating by email, no working phone number). Ultimately, someone from customer service did respond by email and said that we needed submit a video to prove that the remote didn't work. These remotes probably cost $1-$2. When a customer spends several hundred dollars on an order, just send a new one.”
Dear Customer,
Thank you for your review and for sharing your experience. We're thrilled to hear that you loved the customized signs! However, we sincerely apologize for the inconvenience you faced with the remote control and the challenges in reaching our customer service.
We understand how frustrating it can be when things don’t go as planned, and we appreciate your feedback on the replacement process. Your input is vital for us to improve our services, and we will certainly look into ways to make our communication more efficient.
If you still need assistance, please don't hesitate to reach out to us at cs@neonchamp.com, and we will do our best to resolve the issue for you. Thank you again for your understanding, and we hope to enhance your experience in the future.
Best regards,
Neon Signs Support Team
