“I loved the sign they gave me and it worked for about 10 minutes before the power brick went out. I've called a few times, sent multiple emails, and I haven't heard back about a replacement part. Very sad and frustrating. But the sing was in good condition when I ordered it.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“We received the massage sign. It came with the wrong plug no remote and no hardware to hang it. I did contact the company. Y’all are supposed to be sending it, but I have not received it yet so when I receive it, I will give another review. Thank you, Tina.”
Dear Tina,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Hi Jay,Thank you so much for giving our Neon Signs a 5-star rating! We greatly appreciate your positive feedback and are thrilled that you had a great experience with our product and service. Your support means a lot to us!
Kind regards,
Neon Champ Support Team
“The light is super cute and looks great in my daughter’s dorm room. My only issue is I specifically asked what I would need to hang the light, without using screws. They told me
I would need their hanging kit that costs $25. When we got the light in we realize the hanging kit options all have to be screwed into the wall, which isn’t allowed in a college dorm. We easily put it up with command strips, bu now I’m out $25 for nothing. I didn’t have $25 hanging around to waste. I would probably use another company next time.”
Dear Jennifer, Thank you for taking the time to rate our Neon Signs with 4 stars. We truly appreciate your feedback and are delighted to hear that the light looks amazing in your daughter's dorm room. We are sorry for the inconvenience caused regarding the hanging kit. We apologize for the misunderstanding and any miscommunication that occurred. We understand your frustration and regret that we were unable to provide you with the appropriate hanging solution for your specific needs.
We truly value your business and would like to make it up to you. Please reach out to our customer support team at your earliest convenience, and we will be more than happy to discuss a suitable resolution. We genuinely appreciate your consideration and hope to have the opportunity to serve you better in the future. Thank you once again for your valuable feedback.
Best regards,
Neon Champ Support Team
“Upon shipment, the power cord and transformer never worked. I contacted Customer Support and never received a reply. I still cannot power on my sign. Requesting a full refund from my credit card company.”
Dear Kody,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
“First time customer and everything went smooth ordering and even the packaging was unbelievable (in a good way) very protected during shipping and arrived in great condition”
Dear Michael,Thank you so much for your 5-star rating of our Neon Signs! We truly appreciate your support and feedback. We are thrilled to hear that your first-time ordering experience went smoothly and that you were impressed with the packaging. Our team takes great care in ensuring that your neon sign is well-protected during shipping to ensure it arrives in perfect condition.
Thanks again for choosing our Neon Signs, and we look forward to serving you again in the future!
Best regards,
Neon Champ Support Team
“I ordered 3 duplicate signs. Received confirmation that I ordered 3 signs. I received one of them. I reached out immediately to let them know the importance of getting the other 2 as these were for a trade show booth. They informed me the other 2 had shipped. I asked for shipping confirmation. Days went by and nothing. I reached out again and they told me they delivered. I asked for delivery confirmation. Days went by with nothing. I reached out again and they told me they would have to reprint them. I then went back in forth getting very slow responses for a week until they told me they couldn't get them to me in time for my tradeshow. They had a full week to get them to me. I asked for a refund for the 2 that didn't ship and I still haven't heard anything back.
I went to CRAZY NEON and ordered the signs and received the in time.
DO NOT USE NEON CHAMP!!!!! TERRIBLE CUSTOMER SERVICE!!!!”
Dear Tommy,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
Dear David,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Neon Champ
