Dear Jerry,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Neon Champ
Dear Lacy,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I had my sign in the store window and it died within 9 months. It has been 6 weeks back and forth with customer service and it has been a headache. Back to square one this morning with a new CS rep. I wish they would stand behind their product and either make me a new one or offer a refund.”
Dear Jana,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Peter,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I would love to give more starts, but as of right now I feel like I am in limbo with the product. The product came from overseas, I was thinking it was made here in USA. That was a bummer, but ok, no worries. Due to coming from overseas it took a longer than I was told, so it was a little late on getting to my best friend for her birthday. The product itself - the actual sign - is great. It was a huge hit and we loved it. Word to the wise though - order the hardware because you really cannot find it anywhere in the normal hardware stores.
Now, I am in limbo because of this. I cannot find the hardware, so it is still in the box. I have asked customer service if I can order it seperately along with a question regarading the remote that came with it. Hardware question, has not been answered yet. Remote issue is that the remote will only turn on/off. It is supposed to dim as well. We have changed the batteries. Unconnected and reconnected the connector. Stood close. Stood farther back. This has all been explained to Dexter at customer service and he now wants to see a video of how we are working the remote. It is a remote, not a computer to enter in a program. So, as of right now, great product, poor service and not happy since it is still in the box and not being looked at.”
Dear Sara,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Jane,Thank you so much for your fantastic 5-star rating of our Neon Signs! We truly appreciate your kind words and are thrilled to hear that you loved our products.
Great choices! We constantly strive to provide a wide selection of high-quality neon signs that cater to different tastes and preferences. It's awesome to know that our offerings met your expectations.
Once again, thank you for choosing us and taking the time to leave such a wonderful review. We look forward to serving you again soon!
Best regards,
Neon Champ Support Team
“I took me almost three months to receive my sign. I feel they completely forgot to even build it until I emailed them about it a month after ordering. They kept promising it was almost done and at about two and a half months of waiting, I demanded my money back and opened a case with PayPal. That’s when they finally finished it and shipped it. The sign turned out better than I expected, considering.”
Dear Victor,Thank you so much for taking the time to rate Neon Signs with 4 stars. We truly appreciate your feedback and are delighted to hear that the sign turned out better than you expected.
We apologize for any inconvenience caused by the delay in receiving your sign. We understand how frustrating it can be to wait for your order, and we apologize for the lack of communication during that time. Rest assured, we take your feedback seriously and will work on improving our production and communication processes to ensure a smoother experience for our customers.
Once again, we sincerely appreciate your understanding and patience. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We value your business and hope to serve you again soon.
Best regards,
Neon Champ Support Team
Thank you so much, Ernesto, for your incredible 5-star rating of Neon Signs! We truly appreciate your kind words and recommendation. Your satisfaction is our top priority, and we are thrilled to hear that we did an amazing job in creating your business logo. We value your trust and support, and we look forward to serving you again in the future. Thank you once again, and have a fantastic day!
