“The customer service is terrible. They refused to exchange the sign when asked to fix their mistake. I ordered a turquoise sign and received a white sign. They have yet to remedy this solution. I also needed another sign for my son but will not be purchasing from them again.”
Dear Ciera ,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I ordered from Neon Signs because of their prices and reviews. The sign is beautiful...perfect...amazing. Then it stopped working. I reached out via email and didn't hear back. I called, spoke to someone, and got an email reply the same day. The solution worked (a new remote) and the sign is making people smile in our little shop.
I would recommend, and I would use again.”
Dear Tim,Thank you so much for taking the time to leave a 4-star rating for Neon Signs! We greatly appreciate your support and feedback.
We are thrilled to hear that you chose Neon Signs due to our competitive prices and positive reviews. We are also delighted to know that the sign you ordered turned out to be beautiful, perfect, and amazing. However, we sincerely apologize for the inconvenience you experienced when it stopped working.
We appreciate your patience when reaching out to us via email and are glad to hear that you received a prompt response after contacting us by phone. We are pleased that the solution we provided, in the form of a new remote, resolved the issue. It is fantastic to hear that the sign is now spreading smiles in your little shop.
Thank you for recommending Neon Signs and expressing your willingness to use our services again! We are here to serve you and look forward to assisting you with any future signage needs.
Warmest regards,
Neon Champ Support Team
“The sign looks great once it was cleaned. It was delivered in great packaging but the sign itself was pretty dirty. My main complaint is the remote doesn't work. When I turn it on it will not stop flashing. I worked through the instructions to get it to just light up and it would not work.”
Dear Taylor,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“The sign looks amazing and is exactly what I was looking for. Pricing was incomparable and the quality is fantastic. The company was so thoughtful as to send me a video of the sign (turned on, showing off the controls) before they shipped it to me. You do not get that kind of service anywhere else. All in all, I highly recommend NeonChamp (10/10!!!)”
Dear [Reviewer],Thank you very much for your stellar 5-star review of our Neon Signs. We are thrilled to hear that the sign looks amazing and meets your exact requirements. Our team takes great pride in offering high-quality products at incomparable pricing, so we're glad to hear that you found both the price and quality fantastic.
We are particularly delighted that our thoughtful gesture of sending a video showcasing the sign's controls before shipping resonated with you. At NeonChamp, we strive to provide exceptional customer service, and it's wonderful to know that our efforts are appreciated.
Your recommendation means the world to us, and we are humbled to have earned a perfect 10/10 score from you. Should you need any assistance or have further inquiries in the future, please don't hesitate to reach out. We value your continued support and hope to serve you again soon.
Best regards,
Neon Champ Support Team
“We were trying to get a neon sign ordered with a somewhat long quote for our office. I looked at SEVERAL websites before I found Neon Champ and the signs were significantly more expensive. I almost gave up on the neon sign idea. Neon Champ is very resonably priced, the sign came so safely packaged it was hard to get open, and the sign looks AMAZING! It looks a little dirty in the photo because we keep moving it around the office to see if we want to add any more neon signs because this one turned out so nice. I can't recommend Neon Champ enough.”
Dear Hailey,Thank you so much for giving Neon Signs a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.
We understand that finding the right neon sign with a long quote for your office can be challenging, and we're glad that you didn't give up on the idea. At Neon Champ, we strive to offer reasonably priced products without compromising on quality. We're delighted that you found our prices to be more affordable compared to other websites.
We also take great care in packaging our products to ensure they arrive safely at your doorstep. Although we apologize for the struggle you faced in opening the package, it warms our hearts to know that the sign arrived intact. And as for the sign itself, we couldn't be happier that it turned out AMAZING! Please rest assured that any "dirtiness" in the photo is understandable given the delightful exploration you've been conducting in your office.
Your recommendation means the world to us. If you ever decide to add more neon signs, we'd love to assist you in creating an even more visually stunning office space. Feel free to reach out to us anytime with any further inquiries or requests.
Thank you once again for your kind words. We're here for you, always.
Best regards,
Neon Champ Support Team
“Not only was the signs I ordered really great, the customer service was amazing. I ordered 3 signs, one came with part of one letter not lighting up and they immediately sent out a brand new sign. I was shocked at how quickly they fixed the issue. I will for sure be ordering more and I have been telling everyone I know that this is the best place to work with.”
Dear [Reviewer's Name],Thank you so much for your amazing 5-star rating and for sharing your positive experience with our Neon Signs! We are thrilled to hear that you found the signs to be really great, and we appreciate your kind words about our customer service.
We are sorry to hear about the issue with one of the signs, but we are glad that we could rectify it promptly by sending you a brand new sign. Ensuring customer satisfaction is our top priority, and it brings us joy to know that we were able to resolve the issue quickly for you.
We truly value your loyalty as a customer, and we are grateful that you have been spreading the word about our products and services. Your recommendations mean a lot to us!
We look forward to serving you again in the future, and please do not hesitate to reach out if there is anything else we can assist you with.
Thank you once again!
Best regards,
Neon Champ Support Team
“Sign came in perfectly. Everything we expected, shipping time took a little longer than expected but it was perfect for what we needed at our office. Highly reccommend.”
Dear Brad,Thank you so much for your fantastic 5-star rating of our Neon Signs! We sincerely appreciate your kind words and recommendation. We are thrilled to hear that the sign arrived in perfect condition and met all of your expectations. We apologize for any delay in the shipping time, but we are glad it ultimately worked out well for your office needs. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Once again, thank you for your support!
Warm regards,
Neon Champ Support Team
