“I would love to give more starts, but as of right now I feel like I am in limbo with the product. The product came from overseas, I was thinking it was made here in USA. That was a bummer, but ok, no worries. Due to coming from overseas it took a longer than I was told, so it was a little late on getting to my best friend for her birthday. The product itself - the actual sign - is great. It was a huge hit and we loved it. Word to the wise though - order the hardware because you really cannot find it anywhere in the normal hardware stores.
Now, I am in limbo because of this. I cannot find the hardware, so it is still in the box. I have asked customer service if I can order it seperately along with a question regarading the remote that came with it. Hardware question, has not been answered yet. Remote issue is that the remote will only turn on/off. It is supposed to dim as well. We have changed the batteries. Unconnected and reconnected the connector. Stood close. Stood farther back. This has all been explained to Dexter at customer service and he now wants to see a video of how we are working the remote. It is a remote, not a computer to enter in a program. So, as of right now, great product, poor service and not happy since it is still in the box and not being looked at.”
Dear Sara,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Jane,Thank you so much for your fantastic 5-star rating of our Neon Signs! We truly appreciate your kind words and are thrilled to hear that you loved our products.
Great choices! We constantly strive to provide a wide selection of high-quality neon signs that cater to different tastes and preferences. It's awesome to know that our offerings met your expectations.
Once again, thank you for choosing us and taking the time to leave such a wonderful review. We look forward to serving you again soon!
Best regards,
Neon Champ Support Team
“I took me almost three months to receive my sign. I feel they completely forgot to even build it until I emailed them about it a month after ordering. They kept promising it was almost done and at about two and a half months of waiting, I demanded my money back and opened a case with PayPal. That’s when they finally finished it and shipped it. The sign turned out better than I expected, considering.”
Dear Victor,Thank you so much for taking the time to rate Neon Signs with 4 stars. We truly appreciate your feedback and are delighted to hear that the sign turned out better than you expected.
We apologize for any inconvenience caused by the delay in receiving your sign. We understand how frustrating it can be to wait for your order, and we apologize for the lack of communication during that time. Rest assured, we take your feedback seriously and will work on improving our production and communication processes to ensure a smoother experience for our customers.
Once again, we sincerely appreciate your understanding and patience. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We value your business and hope to serve you again soon.
Best regards,
Neon Champ Support Team
Thank you so much, Ernesto, for your incredible 5-star rating of Neon Signs! We truly appreciate your kind words and recommendation. Your satisfaction is our top priority, and we are thrilled to hear that we did an amazing job in creating your business logo. We value your trust and support, and we look forward to serving you again in the future. Thank you once again, and have a fantastic day!
“We ordered a neon light for our Clinic and it’s beautiful but we did not receive a power cord or the remote to dim or brighten the light. Several emails were sent to costumer service with no return emails trying to fix the problem! After no contact we order a ac adaptor cord from Amazon and got the sign lite up!”
Dear Robin,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I started looking at neon signs about a month ago. I had an idea for one for my Billiard room. After looking at several sites, I chose NeonChamp for a number of reasons. There was some positive reviews and the price was in my ballpark. I am so happy I did and I couldn't be more happier with my custom light. So many compliments already from friends and family on how nice it is. I am very happy with this and would definitely recommend.”
Dear Anthony,Thank you so much for your glowing 5-star review of Neon Signs! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with NeonChamp.
It's fantastic to know that our website, positive reviews, and pricing aligned perfectly with what you were looking for. We're glad that you chose us to create your custom neon light for your Billiard room.
We're even more delighted that your friends and family have already started complimenting the light and how nice it looks. It brings us immense joy to see our customers satisfied with their purchases.
Thank you once again for recommending us. It means a lot to us and we look forward to serving you again in the future.
Best regards,
Neon Champ Support Team
“I started looking at neon signs about a month ago. I had an idea for one for my Billiard room. After looking at several sites, I chose NeonChamp for a number of reasons. There was some positive reviews and the price was in my ballpark. I am so happy I did and I couldn't be more happier with my custom light. So many compliments already from friends and family on how nice it is. I am very happy with this and would definitely recommend.”
Dear Anthony,Thank you so much for your fantastic 5-star rating of our Neon Signs! We truly appreciate your kind words and support.
We're thrilled to hear that you started exploring neon signs a month ago, and that you chose NeonChamp to bring your idea to life for your Billiard room. It's wonderful to know that our positive reviews and competitive pricing were factors in your decision-making process.
We're delighted that you're extremely happy with your custom light and that it has already received numerous compliments from your friends and family. Your satisfaction means a lot to us, and we're glad that we could exceed your expectations.
Once again, thank you for recommending NeonChamp. Should you have any other neon sign needs in the future, please don't hesitate to reach out to us. We'll be more than happy to assist you.
Warm regards,
The NeonChamp Team
“This sign is just stunning! It looks really good in our space and we love the multiple modes that you can set it to. It really lights up our back porch and it can be dimmed which is great.”
Dear [Reviewer's Name],Thank you so much for your glowing 5-star rating of our Neon Signs! We truly appreciate your kind words and feedback. We're thrilled to hear that the sign is stunning and that it looks fantastic in your space. The multiple modes available are indeed a great feature, and we're delighted that it brings light and charm to your back porch. The option to dim the sign adds even more versatility, making it perfect for any ambiance.
We're incredibly grateful for your support and for choosing our Neon Signs. Please do not hesitate to reach out if you have any further questions or if there's anything else we can assist you with. We hope our sign continues to light up your back porch for many evenings to come!
Warm regards,
Neon Champ Support Team
