“Item arrived in good time and appears to be really good quality. Haven't worn the item yet, but hopefully it will be completely waterproof and will last a good amount of time.”
“Unfortunately the coat sent to me has a faulty zip - i thought it was perhaps me not being able to work it properly, but a neighbour who is more experienced in these matters says that the zip is indeed faulty.
I should like to return it for a refund.”