“Sent emails specifically to inquire as to whether the buttons on this jacket were plain. I have specific work requirements. This may be thought of as pernickety, but that is why I bothered to make sure in the first place. Received confirmation that this was so on the 'brown'. When jacket arrived it had the branding on, and when I sent an email I received a semi-literate reply that was neither here nor there.
Get staff who can comprehend and complete a written English sentence.
Had to pay for my own return.”
“Bought two jackets now and very pleased especially with delivery it was very quick, having bought the wrong size returning the jacket was super easy and free and the new one was here within a few days not worn yet as the wife has wrapped them up for Christmas”
“Zip is awful contacted them they told me (71 years old) how to use a zip.
They offer to refund, I didn't want a refund I wanted a coat to wear. Complained, they then said send it back and we will see if we have a replacement. happy to share all emails with this company.
Awful customer service. in the bin where it was made for, such a shame if this is a one off then they should have sorted it out. Its not about the money its about the service an quality.”
“Perfect fit just what my husband needs for dog walking in this awful rainy weather. I have the ladies version and into my 3rd year and it’s still looking like new. So glad we found your site.”
“Good quality jacket at a great price. Needed a couple of returns to decide on the right size, but the returns process was excellent - fast and efficient.”
