“Good tissue and I’m pleased it’s recycled and comes in plastic free packaging. I removed 1 star because the courier that delivered my order was Amazon, a company I’m actively avoiding. If this company confirms they will be using Amazon shipping for all their products, I’ll sadly have to go elsewhere.”
“I am a regular buyer. 3 things that I love about this product is-
1. It is planet friendly (100% recycled) and it is plastic free (the product and packaging both)
2. Free Home delivery option as I order form their website, its always on time
3. Made in uk, this is not coming from china or whatever
totally recommend!”
“I’m always very impressed that I receive the toilet rolls in such quick time. I like to order them from yourselves as they are good value and eco friendly in the packaging as well as the toilet rolls themselves.
Always recommend you to friends, family already use.”
“We have been using these rolls for a while now and are very satisfied. They are good value for money, especially with free delivery, and meet all our requirements for recycled products without plastic packaging. Delivery is always prompt.”
“Cheap affordable but not the softest toilet paper and has definitely been dyed with something not my usual go to only the cost would make me think about purchasing again.”
“I’ve been happy before, but the delivery experience detracted from this to the extent that I will look for a new provider. I got a flurry of confused emails saying my parcel was already delivered on Thursday and Friday, and very little notice when it was actually was to be delivered. I am home during working time, and this arrived on a Saturday when I am out. It was dropped off at a ‘convenient location’ that took me 30 minutes and a rush after work to reach.”
We sincerely apologize for the inconvenience you experienced with the delivery of your recent order. We understand how frustrating it must have been to receive confusing communication and have your parcel delivered at an inconvenient time and location. This certainly doesn’t reflect the service we aim to provide.
Please rest assured that we are actively reviewing our processes with our courier partners to ensure that future deliveries are handled with better clarity and notice. Your feedback is invaluable in helping us improve.
Should you have any concerns or face any issues with future orders, please don't hesitate to reach out to us directly. We would love the opportunity to resolve any problems and ensure a smoother experience for you.
Thank you for your understanding, and we hope to have the chance to serve you better next time.
Warm regards,
The Nova Tissue Team
