Dear Mr Hudleston,
Thank you for your review and I am so sorry to hear this happened and all the inconvenience caused. This is certainly not the service we aspire to achieve and please be assured I will be feeding this back to our fulfilment team as the garment should never have been sent to you in this condition.
I would like to put this right for your and help restore your faith in us, therefore I will email you directly to discuss this further.
Apologies again,
Ben
Customer Service Manager
