“I didn’t want to keep it as the colour is not the same as in the original photo(it’s cream, not white) and the quality of the cashmere is quite poor as it resembles wool rather then the silky, buttery texture of quality cashmere. Since the postcode of the return address wasn’t valid in the DHL app and I was traveling, I didn’t have enough time to email support and get the correct postcode, so I kept it. I’ll try and condition it to make it softer but I wouldn’t say it’s worth the money and effort.
The packaging however, simple and beautiful.”
Thank you for your review and I am very sorry to hear you were left disappointed with your purchase.
Looking at your order I can see you are still within the returns policy and if you would still like to send back, you are more than welcome to do so.
Please feel free to contact us via hello@npeal.com and we will happily assist you.
Many thanks
Ben
Customer Service Manager
