“I bought the kit and I received the Kit in the mail. I made sure to verify the Kit to ensure it was what looked at the box to confirm it was what I purchased. I provided the sample as indicated, activated Kit and put it in the mail. It's a Kit for my Gut, I want to see what Foods are causing me problems. The minute my Kit was received I started getting emails from Ombre about my Vaginal Health when I know I bought a Kit for my Gut/Stomach. Very Disappointed and I wish I could get my Money Back. I will make an appointment with a Gastrointestinal Doctor to get what I need.”
Hi there Stephanie,
There seems to have been a mixup on your sample ID. One of our customer care representatives has reached out to you regarding this issue. If you have any additional questions or concerns, please feel free to reach out to us at support@ombrelab.com .
It's great to hear that you have found value in the test we offer and the results that you have received. If you ever have any questions or concerns regarding your sample report or your recommendations, please feel free to reach out to us at support@ombrelab.com
Hi there Marcia,
I'm glad to hear that you found the information in your test results to be informative. If you ever have any questions or concerns regarding your test results or your recommendations, please feel free to reach out to us at support@ombrelab.com .
“I’ve been having stomach pain and digestive issues periodically for awhile now and my results said I have ZERO foods to avoid? The suggested foods to help are weird and unhelpful. This product should explain that most peoples digestive issues come from their small intestine, which is NOT what this test looks at.”
Hi there Cari, The food recommendation lists are based on published research. Within the research, a relationship or association is determined for specific foods and specific species of bacteria. The goal of the food recommendation list is to optimize the biome specifically looking at deficient beneficial bacteria and pathogenic overgrowth of bacteria. Since a food item may be labeled as having a positive or negative effect on the species of bacteria, the resulting suggestion is either to incorporate or avoid it in the diet. Most research is based on this type of incorporation compared to reducing or minimizing. If you have any additional questions or concerns, please feel free to reach out to us at support@ombrelab.com
“Super easy to test, great experience!
Long are the days of tedious (and messy) sampling over 3 days. With Ombre, taking the sample is as easy as the every-day routine. And it comes with a pre-paid envelope to send back through the mail, no need to schedule a pickup from a shipping carrier. It doesn't get any simpler than that!”
“Test was easy to use. Directions simple to follow and mail in easy. Would recommend this product. Only downside is if you lose your code from the box and didn’t sign up online to get your results you are out of luck. I spent a lot of money for nothing. No results and no way to get the answer from the test.”
