Hi Nikola,
We appreciate your quick feedback. If you have any questions about your health report, your recommended probiotics or food recs, feel free to reach out to our support team at support@ombrelab.com.
Hi Julie,
We're so glad to hear that the information we've provided based on your sample has given you starting point for your gut health journey. Please keep us updated and reach out to us if you have any questions at support@ombrelab.com.
Hi John,
Thanks for rating Ombre 5 stars. If you have any questions about your health report, food recommendations, or probiotics, let us know at support@ombrelab.com.
“The kit was fantastic to work with, couldn't have been any easier. Tested and mailed kit 3-21-22 and waiting to receive full and extensive report. Very anxious to share this information with a number of lady friends.”
Hi Barbara,
Your results are completed! Please login to your acccount to view your results: account.ombrelab.com/signin. Let us know if you have any questions.
“I am really dissapointed
can open only one report and is a list of bacterias
When I bought it they said they will send me results and recommendations”
I'm sorry to hear that you were disappointed with your sample report. One of our customer care representative has reached out to you regarding your case. If you need any additional assistance, please feel free to reach out to us at support@ombrelab.com.
Hi Rodney,
Thanks for dropping us 5 stars! We appreciate it. If you have any questions about your health report, food recommendations, or probiotics, let us know at support@ombrelab.com.
“im not sure what I was expecting to received but my results didn't really do anything to help me with my gut issues. For example, I was told to avoid beef, pork, and chicken...I am not planning on becoming a pescatarian so I'm not sure what I am suppose to do with that info. this may be helpful for others willing to change their entire life but It wasn't very beneficial so me. Again, I'm not sure what I was expecting but this didn't help me. Also, I didn't;t realized I would have to "pay for premium" to find out more info about some of my results which is frustrating”
I'm sorry that you feel that way. One of our customer care representatives has reached out to you regarding this matter. If you need any additional assistance, please feel free to reach out anytime at support@ombrelab.com
“Didn't learn much new. many of the recommended foods are foods I either don't like or that I have a food sensitivity to. I feel like the analysis was geared toward selling a probiotic supplement rather than truly offering insights to help me with my health. Also, frustrated that the shipping time for the testing kit was very long and the responsiveness and attitude of customer service was arrogant and did not address my questions. Also, shortly after I ordered I started receiving emails with coupons, surveys etc. It's like asking to give a tip before you've gotten the service. So, I found the communication to be rather annoying and inappropriate. I bought into this kit bc it was recommended by one of my favorite podcasters which now has lowered my overall trust in all of his recommendations. I do not feel I received the value that I paid for even at the discounted price.”
I'm sorry that you feel that way. One of our customer care representatives has reached out to you regarding this matter. If you need any additional assistance, please feel free to reach out anytime at support@ombrelab.com
