Thanks for rating your experience with Ombre. Feel free to reach out to our customer care team at support@ombrelab.com if you have any questions or comments.
“Report is difficult to read. Information is not in a nice report easy to read format. The test results took longer than expected. Seems like this was just to push the product and not useful information. Waste of time and most importantly money”
I'm sorry to hear that you are having some trouble understanding your sample report. One of our customer care representative has reached out to you regarding your case. If you need any additional assistance, please feel free to reach out to us at support@ombrelab.com.
“I'm so happy to experience Science meets Self Help. I changed my diet several months ago but still could not identify trigger foods on a plant based diet. Turns out 3 foods I was eating on a daily basis were disruptive. I'm looking forward to my gut health journey with Ombre. Frankie @ Customer Care helped me to order properly. I could not be happier!!!!! Knowledge is Power ❤ I'm awaiting discount codes to order kits for my family and grandkids!!!”
Thanks for sharing your experience with us! There is more to come on our gut health app so please stay tuned for that. We know how much it is important to a better gut health and we're happy to hear you're taking steps in journey.
“My gut test came back with all kinds of information that i dont know what to do with. It said my microbiome is 100% similar to a heavy person. Symptom likeliness also mentioned Poor Sleep Quality, Bloating, Abdominal Pain, and Skin inflammation. It was also mentioned that I might have high diarrhea.
None of this is true. Im tall and skinny, and have none of the symptoms mentioned.
This makes me question some of the other insights provided, like what my gut "handles poorly". For example: what does it even mean that my gut handles Celiac or RA badly? What do I do about not "handling proteins well"?
Everything seems to point toward the probiotics being sold. And the marketing tactics behind that, where you're sent coupons that get progressively better each day until it gets down to only $1 for the first month, leave a lot to be desired.
Personally, I want more information on what the results mean. They're too general. And some of the information—in my case—provided is just plain wrong.”
One of our customer care representative has reached out to you regarding your case. If you need any additional assistance, please feel free to reach out to us at support@ombrelab.com.
“The test was simple to register and the instructions were easy to follow. I just wish it didn't take so long to process and get results. I don't have my results yet, but I'm still inside of the 4-6 week window, so I can't really complain.”
Hi DeAnna,
We appreciate you waiting patiently. We are always looking for ways to improve and we will take what you said in consideration. If you have any additional questions or comments, please let our team know at support@ombrelab.com.
“This test is what I've been needing for over a decade but did not know existed. I am so happy that I was able to get the test done and find out what's going on with my gut flora.”
Hi Sazi,
We're happy to hear that our Gut Health Test gave you information you need to learn about your current state of your gut health. We hope you take the next steps in your gut health journey. Feel free to reach out to our customer care team at support@ombrelab.com.
Hi Sharon,
We're happy to hear that your report gave you important details about your current state of your gut health. If you have any questions, feel free to reach out to our support team at support@ombrelab.com.
