We're excited to hear you start your gut health journey, please keep us updated and if you have any questions, feel free to reach our customer care team at support@ombrelab.com.
Hi Michaela,
We're sorry that your experience did not meet your expectations. We'd love hear more from you and we'd like to see if there is anything our team can do to help you better understand your health report.
“Check your expectations to the door! The results I received were as generalized as they could be. I was provided 2 scores that lacked any detail as to what was in my gut, only that I was in good GI health. I did not sign up for probiotics.”
One of our customer care representatives has reached out to you regarding your concerns. If you need any additional assistance, please feel free to reach out to us at support@ombrelab.com
Hi Yolanda,
We're happy to hear that your taking steps in your gut health journey. We're hear for you and if you need any help with anything, feel free to contact our support team at support@ombrelab.com.
Thanks for rating your experience with Ombre. Feel free to reach out to our customer care team at support@ombrelab.com if you have any questions or comments.
“Report is difficult to read. Information is not in a nice report easy to read format. The test results took longer than expected. Seems like this was just to push the product and not useful information. Waste of time and most importantly money”
I'm sorry to hear that you are having some trouble understanding your sample report. One of our customer care representative has reached out to you regarding your case. If you need any additional assistance, please feel free to reach out to us at support@ombrelab.com.
“I'm so happy to experience Science meets Self Help. I changed my diet several months ago but still could not identify trigger foods on a plant based diet. Turns out 3 foods I was eating on a daily basis were disruptive. I'm looking forward to my gut health journey with Ombre. Frankie @ Customer Care helped me to order properly. I could not be happier!!!!! Knowledge is Power ❤ I'm awaiting discount codes to order kits for my family and grandkids!!!”
Thanks for sharing your experience with us! There is more to come on our gut health app so please stay tuned for that. We know how much it is important to a better gut health and we're happy to hear you're taking steps in journey.
