“I’m not sure if I haven’t tapped into all the resources of Ombré, but I thought I was purchasing more than I’ve received. And I wonder if my results were mixed up because I haven’t been able to tolerate dairy for 20+ years now and the results claim I have the bacteria to properly break down dairy. The results also came back with no bad bacteria… which should make me happy, but after having stomachache after stomachache for unknown reasons, I’m not. I was hoping this test would give me answers so I could start correcting my digestion issues, but let down again. I’ve additionally purchased the probiotics, which I thought would be tailored to my results, but they are just a selection of already made formulas that I could choose from. I’m on day 4, so let’s see how I feel in a month’s time.”
Hi Aishia,
We use the test result to see if you have an overgrowth of specific bad bacteria and recommend probiotic strains that create bacterocins which are proteins that act as natural antibiotics to reduce said bad bacteria. Ombre Gut Health Test is not intended to diagnose a disease or other medical condition, or tell you anything about your risk for developing a disease or condition in the future.
You can give us an update within a month. We do recommend to retest to see where your microbiome levels are after taking probiotics and following our food recs. If you have any questions, please reach out to support@ombrelab.com.
Hi Mustafa, we appreciate your honest feedback and hope that you take steps to a better gut health! If you need anything from us, let us know at support@ombrelab.com. We're here for you 100%.
Hey Kathleen! We appreciate your feedback, please let us know if you have any questions about your completed gut health report at support@ombrelab.com. We're here for you!
Hi Stacie! Thanks so much for writing a review! Your gut health information will give you starting point and all you have to do is just start! We hope your gut health journey will go smoothing sailing from here. If you have any questions or comments, please feel free to reach out to support@ombrelab.com.
“It was easy to use and the results were fine to understand but it took weeks and weeks for results. By the time I received anything back, I forgot why I purchased it in the first place.”
Hi Amanda! Thanks for sharing your experience with us. As soon as it arrives to our lab, it is estimated 2-4 weeks to process. - We're always looking to improve the process and it will come over time. If you have any additional comments or questions, our team would love to hear from you! Reach out support@ombrelab.com.
Hi Dee, our agents will reach out to you regarding about your account. We do see that you have created an account but did not register the Kit ID. Your Kit ID is located in the bookmark we've included in the kit as well as the tube. Again, our agents will reach out regarding this matter.
“I did the guy test. I received nothing that it was completed nor was I sent a report of my findings. I had to go and search. All others I’ve done send you a detailed report and how to correct things.”
Hi Jennifer,
Your results for Kit ID is completed. Our system should have automatically sent an email notification once your results were completed. I apologize if you did not receive one.
You should be able to sign in to your Ombre account which was created under the same email you left this comment with and be able to see your results. The login is: account.ombrelab.com/signin
If you have any questions or need help with anything else, please let us know. Our team is here for you!
Hi Cynthia, we're glad that you're taking the next step towards a better gut health. On top of probiotics, also do look into your food recommendations as it will help hand in hand with your probiotics. If you have any questions, we have specialist on standby and we want to make your experience with Ombre smooth sailing.
